Return & Refund Policy

Returns

 
We accept returns for items purchased within the past 60 days of the purchase date. Items must be returned in their original condition, with all tags and packaging intact.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
Additional non-returnable items:
 
Gift cards
 
Downloadable software products
 
Some health and personal care items
 
To complete your return, we require a receipt or proof of purchase.
 
Please do not send your purchase back to the manufacturer.
 
There are certain situations where only partial refunds are granted (if applicable)
 
Book with obvious signs of use
 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
 
Any item not in its original condition is damaged or missing parts for reasons not due to our error
 
Any item that is returned more than 60 days after delivery
 

Refunds

 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 

Refund processing time is 3 days from when we receive your return order.

After 3 days, you still have not received an email notifying you of the approval or refusal of the refund. Please contact us via email: [email protected] for support.

 
Late or missing refunds
 
If you haven’t received a refund yet, first check your bank account again.
 
Then contact your credit card company, it may take some time before your refund is officially posted.
 
Next, contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
 
Sale items
 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges 
 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
 
Gifts
 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
 
If you are unhappy with your purchase for any reason, please contact us immediately and if we have made a mistake, we will make it right through either refund or replacement, depending on the situation.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
 

Contact Us

  • VN Address: 105/119 Giap Bat, Hoang Mai, Ha Noi, Viet Nam 100000
  • UK Warehouse: 18 Constance Street, London, E16 2DQ, United Kingdom
  • HK Warehouse: Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721 – 725 Nathan Road, Kowloon, Hong Kong
  • Email: [email protected]
  • Phone: +84 818992504